:root{--bg:#f5f7f1;--surface:#fff;--surface-tint:#fbfcf8;--border:#1e281412;--border-soft:#1e28140b;--text:#29321f;--text-muted:#8b9280;--primary:#7fa050;--primary-dark:#5c7a3a;--primary-light:#eef3e2;--primary-on-tint:#5c7a3a;--sidebar-bg:#26311d;--bubble-mine-bg:#e4efd4;--bubble-mine-border:#c9dbb0;--bubble-mine-text:#29321f;--read-receipt:#8b9280;--read-receipt-read:#2563eb;--radius:16px;--radius-sm:12px;--radius-pill:999px;--shadow-soft:0 10px 30px #23301412;--shadow-soft-sm:0 4px 14px #2330140f;--shadow-modal:0 24px 64px #141c0c38;--shadow-primary:0 8px 20px #7fa05047;--transition:all .2s ease-in-out;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif}:root[data-theme=dark]{--bg:#10140d;--surface:#1a1f15;--surface-tint:#232a1d;--border:#e9f0dc1a;--border-soft:#e9f0dc0f;--text:#e7efdc;--text-muted:#9aa88a;--primary:#86ab57;--primary-dark:#5c7a3a;--primary-light:#86ab5729;--primary-on-tint:#b2d488;--sidebar-bg:#0c0f08;--bubble-mine-bg:color-mix(in srgb, var(--primary) 24%, var(--surface));--bubble-mine-border:color-mix(in srgb, var(--primary) 36%, var(--surface));--bubble-mine-text:var(--text);--read-receipt:#9aa88a;--read-receipt-read:#60a5fa;--shadow-soft:0 10px 30px #00000080;--shadow-soft-sm:0 4px 14px #00000073;--shadow-modal:0 24px 64px #000000a6;--shadow-primary:0 8px 20px #86ab5738;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}:root[data-theme=dark] body{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}:root[data-theme=dark] *{scrollbar-color:#e9f0dc33 transparent}:root[data-theme=dark] ::-webkit-scrollbar-thumb{background:#e9f0dc29}:root[data-theme=dark] ::-webkit-scrollbar-thumb:hover{background:#e9f0dc47}:root[data-theme=dark] .chat-message--buyer .chat-bubble{background:color-mix(in srgb, var(--primary) 10%, var(--surface));border-color:var(--border)}:root[data-theme=dark] .chat-message--agent .chat-bubble{background:color-mix(in srgb, var(--bubble-accent,#9aa88a) 22%, var(--surface));border:1px solid color-mix(in srgb, var(--bubble-accent,#9aa88a) 42%, var(--surface))}:root[data-theme=dark] .chat-message--system{background:color-mix(in srgb, var(--primary) 14%, var(--surface));border-color:color-mix(in srgb, var(--primary) 26%, var(--surface))}:root[data-theme=dark] .chat-header-menu-dropdown{background:#1a1f15f5}:root[data-theme=dark] .ticket-avatar-overflow,:root[data-theme=dark] .ticket-avatar-placeholder{background:var(--surface-tint);color:var(--text-muted)}:root[data-theme=dark] .error-banner,:root[data-theme=dark] .auth-error-banner,:root[data-theme=dark] .attachment-menu-error,:root[data-theme=dark] .return-detail-error{color:#f2a8a8;background:#dc262624;border-color:#dc26264d}:root[data-theme=dark] .chat-header-menu-item--danger{color:#f2a8a8}:root[data-theme=dark] .chat-header-menu-item--danger:hover{background:#dc262629}:root[data-theme=dark] .chat-header-menu-item--success{color:#7fce9f}:root[data-theme=dark] .chat-header-menu-item--success:hover{background:#22c55e24}:root[data-theme=dark] .attachment-recording{background:linear-gradient(135deg,#dc26262e,#dc26261a);border-color:#dc262659}:root[data-theme=dark] .attachment-recording-label,:root[data-theme=dark] .attachment-recording-time{color:#f2a8a8}:root[data-theme=dark] .auth-screen{background:linear-gradient(135deg,#10140d 0%,#1b2a12 45%,#3f5426 100%)}:root[data-theme=dark] .auth-card,:root[data-theme=dark] .auth-loading-card{background:#1a1f15b8;border-color:#e9f0dc1f}*{box-sizing:border-box;scrollbar-width:thin;scrollbar-color:#1e28142e transparent}html,body{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;height:100%;margin:0}html{background:var(--bg)}body{background:var(--bg);color:var(--text);letter-spacing:-.006em;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;line-height:1.55;font-family:var(--font-inter,"Inter"), system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;min-height:100vh}button{cursor:pointer;transition:var(--transition);font-family:inherit}input,select,textarea{transition:var(--transition);font-family:inherit;font-size:14px}::-webkit-scrollbar{width:9px;height:9px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{border-radius:var(--radius-pill);background:#1e281429 padding-box padding-box;border:2px solid #0000}::-webkit-scrollbar-thumb:hover{background:#1e281442 padding-box padding-box}.app-shell{height:100vh;display:flex;overflow:hidden}.sidebar{background:var(--sidebar-bg);color:#e7efdc;z-index:110;flex-direction:column;flex-shrink:0;width:226px;padding:20px 14px;transition:width .2s,padding .2s;display:flex;position:relative;box-shadow:6px 0 28px #0a10041f}.sidebar--collapsed{width:84px;padding-left:10px;padding-right:10px}.sidebar-collapse-btn{border:1px solid var(--border);background:var(--surface);width:24px;height:24px;color:var(--text-muted);box-shadow:var(--shadow-soft-sm);z-index:6;border-radius:50%;justify-content:center;align-items:center;padding:0;display:flex;position:absolute;top:26px;right:-12px}.sidebar-collapse-btn:hover{color:var(--primary-dark);border-color:var(--primary)}.sidebar-collapse-btn svg{width:13px;height:13px;transition:transform .2s}.sidebar--collapsed .sidebar-collapse-btn svg{transform:rotate(180deg)}.sidebar-brand{justify-content:center;align-items:center;padding:14px 4px 22px;display:flex}.sidebar-nav{flex-direction:column;flex:1;gap:5px;margin-top:22px;display:flex}.sidebar-nav-item{border-radius:var(--radius-sm);color:#cdd9bd;text-align:left;background:0 0;border:none;align-items:center;gap:11px;padding:11px 14px;font-size:14px;font-weight:500;display:flex;position:relative}.sidebar-nav-item:before{content:"";border-radius:var(--radius-pill);background:#fff;width:3px;height:0;transition:height .16s;position:absolute;top:50%;left:-14px;transform:translateY(-50%)}.sidebar-nav-item.active:before{height:60%}.sidebar-nav-item:hover{background:#ffffff14;transform:translate(1px)}.sidebar-nav-item.active{background:linear-gradient(135deg, var(--context-accent,var(--primary)), color-mix(in srgb, var(--context-accent,var(--primary)) 78%, black));color:#fff;box-shadow:0 8px 20px color-mix(in srgb, var(--context-accent,var(--primary)) 30%, transparent)}.sidebar--collapsed .sidebar-nav-item{justify-content:center;padding-left:0;padding-right:0}.sidebar-nav-icon{color:#9fb185;flex-shrink:0;width:18px;height:18px;display:inline-flex;position:relative}.sidebar-nav-dot{border:1.5px solid var(--sidebar-bg);background:#ef4444;border-radius:50%;width:8px;height:8px;position:absolute;top:-3px;right:-3px}.sidebar-nav-icon svg{width:100%;height:100%}.sidebar-nav-item.active .sidebar-nav-icon{color:#fff}.sidebar-user-menu{position:relative}.sidebar-user{width:100%;font:inherit;color:inherit;text-align:left;cursor:pointer;border-radius:var(--radius-sm);background:#ffffff0b;border:none;align-items:center;gap:10px;margin-bottom:6px;padding:11px 10px;transition:background-color .15s;display:flex;position:relative}.sidebar-user:hover{background:#ffffff14}.sidebar-user-dropdown{z-index:30;border-radius:var(--radius-sm);min-width:190px;box-shadow:var(--shadow-modal);background:#1c2414;border:1px solid #ffffff24;padding:6px;animation:.14s chat-menu-pop;position:absolute;top:calc(100% - 2px);left:0}.sidebar-user-dropdown-item{color:#f3f6ef;text-align:left;cursor:pointer;background:0 0;border:none;border-radius:8px;align-items:center;gap:8px;width:100%;padding:9px 10px;font-size:12.5px;font-weight:600;display:flex}.sidebar-user-dropdown-item svg{flex-shrink:0;width:15px;height:15px}.sidebar-user-dropdown-item:hover{background:#ffffff14}.sidebar--collapsed .sidebar-user{justify-content:center;padding-left:0;padding-right:0}.sidebar-user-name{color:#f3f6ef;font-size:13px;font-weight:600}.sidebar-user-role,.sidebar-user-phone{color:#a3b592;margin-top:1px;font-size:11.5px}.sidebar-user-phone{color:#9fb185}.sidebar-user-info{flex:1;min-width:0}.sidebar-user-chevron{color:#9fb185;flex-shrink:0;width:14px;height:14px;transition:transform .15s;display:inline-flex}.sidebar-user-chevron svg{width:100%;height:100%}.sidebar-user[aria-expanded=true] .sidebar-user-chevron{transform:rotate(180deg)}.sidebar-logo-mark{object-fit:contain;width:auto;max-width:100%;height:46px;transition:height .2s;display:block}.sidebar--collapsed .sidebar-logo-mark{height:26px}.sidebar-logout-icon{width:15px;height:15px;display:inline-flex}.sidebar-logout-icon svg{width:100%;height:100%}.sidebar-logout-btn,.sidebar-theme-btn,.sidebar-help-btn{border-radius:var(--radius-sm);color:#cdd9bd;background:0 0;border:1px solid #ffffff24;justify-content:center;align-items:center;gap:7px;width:100%;margin-top:8px;padding:10px;font-size:12.5px;font-weight:600;display:flex;position:relative}.sidebar-logout-btn:hover,.sidebar-theme-btn:hover,.sidebar-help-btn:hover{color:#fff;background:#ffffff14}.sidebar-theme-icon,.sidebar-help-icon{width:16px;height:16px;display:inline-flex}.sidebar-theme-icon svg,.sidebar-help-icon svg{width:100%;height:100%}.sidebar-tooltip{color:#f3f6ef;white-space:nowrap;box-shadow:var(--shadow-modal);opacity:0;visibility:hidden;pointer-events:none;z-index:30;background:#1c2414;border-radius:8px;padding:7px 12px;font-size:12.5px;font-weight:600;transition:opacity .14s,transform .14s;position:absolute;top:50%;left:calc(100% + 14px);transform:translateY(-50%)translate(-6px)}.sidebar-tooltip:before{content:"";border:6px solid #0000;border-right-color:#1c2414;position:absolute;top:50%;right:100%;transform:translateY(-50%)}.sidebar-nav-item:hover .sidebar-tooltip,.sidebar-user:hover .sidebar-tooltip,.sidebar-logout-btn:hover .sidebar-tooltip{opacity:1;visibility:visible;transform:translateY(-50%)translate(0)}.app-main{flex:1;min-height:0;display:flex;overflow:hidden}.settings-panel{background:var(--bg);flex-direction:column;flex:1;min-width:0;min-height:0;display:flex}.settings-panel-header{border-bottom:1px solid var(--border-soft);background:var(--surface);align-items:center;gap:12px;padding:16px 20px;display:flex}.settings-back-btn{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-tint);width:38px;height:38px;color:var(--text);flex-shrink:0;justify-content:center;align-items:center;font-size:18px;line-height:1;display:inline-flex}.settings-back-btn:hover{border-color:var(--primary);color:var(--primary-dark)}.settings-panel-heading{min-width:0}.settings-kicker{letter-spacing:.06em;text-transform:uppercase;color:var(--primary-on-tint);font-size:11px;font-weight:700;display:block}.settings-title{color:var(--text);letter-spacing:-.02em;margin:2px 0 0;font-size:20px;font-weight:700}.settings-panel-body{flex:1;justify-content:center;align-items:flex-start;padding:24px 20px 32px;display:flex;overflow-y:auto}.settings-card{border-radius:var(--radius);background:var(--surface);border:1px solid var(--border-soft);width:min(440px,100%);box-shadow:var(--shadow-soft-sm);padding:24px}.settings-card-brand{align-items:center;gap:12px;margin-bottom:14px;display:flex}.settings-card-logo{width:auto;height:36px}.settings-card-user{color:var(--text);font-size:14px;font-weight:700}.settings-card-phone{color:var(--text-muted);margin-top:2px;font-size:12.5px}.settings-card-lead{color:var(--text-muted);margin:0 0 16px;font-size:13.5px;line-height:1.45}.settings-form{flex-direction:column;gap:14px;display:flex}.settings-field{flex-direction:column;gap:6px;display:flex}.settings-label{color:var(--text);font-size:12.5px;font-weight:650}.settings-submit-btn{border-radius:var(--radius-sm);background:linear-gradient(135deg, var(--primary), var(--primary-dark));color:#fff;width:100%;box-shadow:var(--shadow-primary);border:none;margin-top:4px;padding:12px 16px;font-size:14px;font-weight:700}.settings-submit-btn:disabled{opacity:.65;cursor:not-allowed}.settings-success-banner{border-radius:var(--radius-sm);background:var(--primary-light);color:var(--primary-on-tint);margin-bottom:12px;padding:10px 12px;font-size:13px;font-weight:600}.panel-layout{width:100%;height:100%;display:flex}.channel-list{background:color-mix(in srgb, var(--context-accent,var(--primary)) 9%, var(--surface));border-right:1px solid var(--border-soft);flex-direction:column;flex-shrink:0;width:324px;display:flex;position:relative;overflow:hidden}.channel-list:before{content:"";background:var(--context-accent,var(--primary));z-index:2;height:3px;position:absolute;top:0;left:0;right:0}.inbox-context-header{border-bottom:1px solid var(--border-soft);background:linear-gradient(180deg, color-mix(in srgb, var(--context-accent,var(--primary)) 12%, var(--surface)) 0%, var(--surface) 100%);align-items:flex-start;gap:12px;padding:18px 16px 14px;animation:.28s inbox-context-in;display:flex}.inbox-context-icon{width:40px;height:40px;color:var(--context-accent,var(--primary));background:color-mix(in srgb, var(--context-accent,var(--primary)) 16%, transparent);border:1px solid color-mix(in srgb, var(--context-accent,var(--primary)) 28%, transparent);border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.inbox-context-icon svg{width:20px;height:20px}.inbox-context-copy{flex-direction:column;gap:2px;min-width:0;display:flex}.inbox-context-kicker{letter-spacing:.06em;text-transform:uppercase;color:var(--context-accent,var(--primary));align-self:flex-start;font-size:10.5px;font-weight:700;display:inline-flex}.inbox-context-title{color:var(--text);margin:0;font-size:16px;font-weight:700;line-height:1.25}.inbox-context-hint{color:var(--text-muted);margin:2px 0 0;font-size:12px;line-height:1.35}@keyframes inbox-context-in{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.chat-header-chip-row{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.chat-context-chip{border-radius:var(--radius-pill);letter-spacing:.02em;color:var(--context-accent,var(--primary));background:color-mix(in srgb, var(--context-accent,var(--primary)) 14%, transparent);border:1px solid color-mix(in srgb, var(--context-accent,var(--primary)) 26%, transparent);align-items:center;gap:5px;margin-bottom:4px;padding:3px 8px 3px 6px;font-size:11px;font-weight:700;display:inline-flex}.chat-context-chip svg{width:13px;height:13px}.chat-context-chip--private{color:var(--text-muted);background:var(--surface-tint);border-color:var(--border)}.chat-window-empty{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:10px;padding:32px 24px;display:flex}.chat-window-empty-icon{width:52px;height:52px;color:var(--context-accent,var(--primary));background:color-mix(in srgb, var(--context-accent,var(--primary)) 14%, transparent);border:1px solid color-mix(in srgb, var(--context-accent,var(--primary)) 24%, transparent);border-radius:16px;justify-content:center;align-items:center;display:flex}.chat-window-empty-icon svg{width:24px;height:24px}.chat-window-empty-kicker{letter-spacing:.06em;text-transform:uppercase;color:var(--context-accent,var(--primary));font-size:11px;font-weight:700}.chat-window-empty-title{color:var(--text);margin:0;font-size:16px;font-weight:650}.chat-window-empty-hint{max-width:280px;color:var(--text-muted);margin:0;font-size:13px;line-height:1.45}.mobile-list-context-pill{display:none}.channel-list-search{border-bottom:1px solid var(--border-soft);align-items:center;gap:8px;padding:16px;display:flex}.channel-list-search input{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-tint);outline:none;flex:1;min-width:0;padding:9px 14px}.channel-list-search input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #7fa05024}.new-chat-icon-btn{border-radius:var(--radius-sm);background:linear-gradient(135deg, var(--primary), var(--primary-dark));color:#fff;width:38px;height:38px;box-shadow:var(--shadow-primary);cursor:pointer;border:none;flex-shrink:0;justify-content:center;align-items:center;display:flex}.new-chat-icon-btn:hover{filter:brightness(1.05)}.inbox-filter-menu{flex-shrink:0;position:relative}.inbox-filter-btn{border-radius:var(--radius-sm);background:var(--surface-tint);border:1px solid var(--border);width:38px;height:38px;color:var(--text-muted);cursor:pointer;justify-content:center;align-items:center;display:flex}.inbox-filter-btn:hover{background:var(--primary-light);border-color:var(--primary);color:var(--primary-on-tint)}.inbox-filter-btn--active{background:var(--primary);border-color:var(--primary);color:#fff}.inbox-filter-btn--marked:not(.inbox-filter-btn--active):after{content:"";border:2px solid var(--surface);background:#ef4444;border-radius:50%;width:8px;height:8px;position:absolute;top:4px;right:4px}.inbox-filter-dropdown{z-index:20;border:1px solid var(--border-soft);width:min(220px,100vw - 32px);box-shadow:var(--shadow-soft);background:#fffffff5;border-radius:12px;flex-direction:column;gap:2px;padding:6px;display:flex;position:absolute;top:calc(100% + 8px);right:0}:root[data-theme=dark] .inbox-filter-dropdown{background:#1a1f15f5}.inbox-filter-section-label{text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted);padding:8px 10px 2px;font-size:11px;font-weight:700}.inbox-filter-divider{background:var(--border-soft);height:1px;margin:0 6px 4px}.inbox-filter-option{color:var(--text);cursor:pointer;background:0 0;border:none;border-radius:9px;justify-content:space-between;align-items:center;gap:10px;padding:9px 10px;font-size:13px;font-weight:600;display:flex}.inbox-filter-option:disabled{opacity:.5;cursor:not-allowed}.inbox-filter-option:hover:not(:disabled){background:var(--surface-tint)}.inbox-filter-option svg{color:var(--primary);flex-shrink:0}.inbox-filter-badges{flex-wrap:wrap;gap:8px;padding:0 16px 12px;display:flex}.inbox-filter-badge{border-radius:var(--radius-pill);background:var(--primary-light);color:var(--primary-dark);align-items:center;gap:6px;padding:5px 8px 5px 12px;font-size:12px;font-weight:600;display:inline-flex}.inbox-filter-badge button{width:18px;height:18px;color:inherit;cursor:pointer;background:#00000014;border:none;border-radius:50%;justify-content:center;align-items:center;font-size:13px;line-height:1;display:flex}.inbox-filter-badge button:hover{background:#00000029}@keyframes modal-backdrop-in{0%{opacity:0}to{opacity:1}}@keyframes modal-card-in{0%{opacity:0;transform:translateY(14px)scale(.97)}to{opacity:1;transform:none}}html[data-modal-open] .app-shell{filter:blur(2px)saturate(1.05);transition:filter .2s}.new-chat-modal{z-index:1100;pointer-events:none;justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.modal-overlay__backdrop{pointer-events:auto;background:#0f160c73;position:fixed;inset:0}:root[data-theme=dark] .modal-overlay__backdrop{background:#0408029e}.new-chat-card{background:var(--surface);width:min(560px,100%);max-height:min(88vh,760px);box-shadow:var(--shadow-modal);pointer-events:auto;z-index:1;border-radius:18px;flex-direction:column;animation:.25s cubic-bezier(.16,.84,.44,1) modal-card-in;display:flex;position:relative;overflow:hidden}.new-chat-modal-header{border-bottom:1px solid var(--border-soft);flex-shrink:0;justify-content:space-between;align-items:center;gap:16px;padding:20px 22px 16px;display:flex}.new-chat-modal-title{color:var(--text);font-size:17px;font-weight:700}.new-chat-modal-close{background:var(--surface-tint);width:36px;height:36px;color:var(--text-muted);cursor:pointer;border:none;border-radius:50%;flex-shrink:0;font-size:18px}.new-chat-modal-close:hover{background:var(--primary-light);color:var(--text)}.new-chat-body{flex-direction:column;flex:1;gap:18px;padding:20px 22px;display:flex;overflow-y:auto}.new-chat-field{flex-direction:column;gap:8px;display:flex}.new-chat-field label{color:var(--text-muted);font-size:12px;font-weight:600}.new-chat-field input[type=text]{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-tint);outline:none;padding:9px 14px}.new-chat-field input[type=text]:focus{border-color:var(--primary);box-shadow:0 0 0 3px #7fa05024}.new-chat-search-hint{color:var(--text-muted);margin:-2px 0 0;font-size:12px}.new-chat-selected-chips{flex-wrap:wrap;gap:6px;display:flex}.new-chat-chip{border-radius:var(--radius-pill);background:var(--primary-light);color:var(--primary-on-tint);align-items:center;gap:6px;padding:4px 6px 4px 10px;font-size:12px;font-weight:600;display:inline-flex}.new-chat-chip button{width:16px;height:16px;color:inherit;background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;font-size:14px;line-height:1;display:flex}.new-chat-chip button:hover{background:color-mix(in srgb, var(--text) 10%, transparent)}.new-chat-participant-list{border:1px solid var(--border-soft);border-radius:var(--radius-md,12px);background:var(--surface-tint);flex-direction:column;gap:4px;max-height:280px;padding:4px;display:flex;overflow-y:auto}.new-chat-participant-row{background:var(--surface);text-align:left;border:1px solid #0000;border-radius:10px;align-items:center;gap:10px;padding:8px 10px;transition:background-color .12s,border-color .12s;display:flex}.new-chat-participant-row:hover{border-color:var(--border-soft);background:var(--surface-tint)}.new-chat-participant-row--checked{background:var(--primary-light);border-color:var(--primary)}.new-chat-participant-name{color:var(--text);flex:1;min-width:0;font-size:13px;font-weight:600}.new-chat-participant-phone{color:var(--text-muted);flex-shrink:0;font-size:11px}.new-chat-participant-check{border:1px solid var(--border);background:var(--surface);color:#0000;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:20px;height:20px;font-size:12px;font-weight:700;transition:background-color .12s,border-color .12s,color .12s;display:flex}.new-chat-participant-check--checked{background:var(--primary);border-color:var(--primary);color:#fff}.new-chat-private-toggle{border:1px solid var(--border-soft);background:var(--surface-tint);text-align:left;color:var(--text-muted);border-radius:12px;align-items:center;gap:12px;padding:12px 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textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px #7fa05024}.chat-input-bar textarea{font:inherit;resize:none;max-height:calc(4.2em + 22px);line-height:1.4;overflow-y:auto}.chat-input-bar--locked{background:var(--surface-tint);border-top:1px solid var(--border-soft);justify-content:center}.chat-compose{background:var(--surface);border-top:1px solid var(--border-soft);flex-shrink:0;position:relative}.chat-quick-replies{flex-direction:column;gap:6px;padding:12px 26px 4px;display:flex}.chat-quick-replies-label{letter-spacing:.04em;text-transform:uppercase;color:var(--text-muted);align-items:baseline;gap:6px;font-size:11px;font-weight:700;display:flex}.chat-quick-replies-hint{letter-spacing:0;text-transform:none;opacity:.85;font-weight:500}.chat-quick-replies-list{flex-direction:column;gap:6px;max-width:640px;max-height:min(30vh,220px);display:flex;overflow-y:auto}.chat-quick-reply{border:1px solid var(--border);background:var(--surface-tint);width:100%;color:var(--text);text-align:left;border-radius:12px;justify-content:space-between;align-items:center;gap:12px;padding:9px 14px;font-size:13px;font-weight:500;line-height:1.4;display:flex}.chat-quick-reply-text{white-space:normal;overflow-wrap:anywhere;flex:1;min-width:0}.chat-quick-reply-send{background:var(--surface);border:1px solid var(--border-soft);width:24px;height:24px;color:var(--text-muted);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.chat-quick-reply:hover:not(:disabled){background:var(--surface);border-color:var(--context-accent,var(--primary))}.chat-quick-reply:hover:not(:disabled) .chat-quick-reply-send{background:var(--context-accent,var(--primary));color:#fff;border-color:#0000}.chat-quick-reply:disabled{opacity:.55;cursor:not-allowed}.format-command-menu{z-index:20;border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow-soft);flex-direction:column;gap:2px;max-height:220px;padding:8px;display:flex;position:absolute;bottom:calc(100% - 2px);left:14px;right:14px;overflow-y:auto}.format-command-menu-title{letter-spacing:.06em;text-transform:uppercase;color:var(--text-muted);padding:4px 8px 6px;font-size:10.5px;font-weight:700}.format-command-item{text-align:left;cursor:pointer;width:100%;color:var(--text);background:0 0;border:none;border-radius:10px;align-items:center;gap:10px;padding:8px 10px;display:flex}.format-command-item:hover,.format-command-item--active{background:var(--primary-light)}.format-command-sample{background:var(--surface-tint);border:1px solid 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2px);left:14px;right:14px;overflow-y:auto}.mention-suggest-item{text-align:left;cursor:pointer;width:100%;color:var(--text);background:0 0;border:none;border-radius:10px;align-items:center;gap:8px;padding:6px 8px;display:flex}.mention-suggest-item:hover,.mention-suggest-item--active{background:var(--primary-light)}.mention-suggest-avatar{background:var(--primary);width:26px;height:26px;color:var(--on-primary,#fff);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:12px;font-weight:700;display:inline-flex}.mention-suggest-name{font-size:13px;font-weight:600}.chat-bubble-mention{color:#2563eb;font-weight:700}:root[data-theme=dark] .chat-bubble-mention{color:#60a5fa}.msg-format--bold{font-weight:700}.msg-format--italic{font-style:italic}.msg-format--bold-red{color:#c62828;font-weight:700}:root[data-theme=dark] .msg-format--bold-red,:root[data-theme=dark] .format-command-sample--bold-red{color:#ff6b6b}.msg-intent-label{letter-spacing:.02em;border-radius:999px;width:fit-content;margin:0 0 6px;padding:2px 8px;font-size:10.5px;font-weight:750;line-height:1.35;display:block}.chat-bubble--intent-problem,.chat-bubble--intent-request,.chat-bubble--intent-suggestion,.chat-bubble--intent-announcement{border-left-style:solid;border-left-width:3px}.chat-bubble--intent-problem{background:color-mix(in srgb, #ef4444 12%, var(--surface));border-left-color:#ef4444;box-shadow:inset 0 0 0 1px #ef444438}.msg-intent-label--problem{color:#b91c1c;background:#ef44442e}.chat-bubble--intent-request{background:color-mix(in srgb, #3b82f6 12%, var(--surface));border-left-color:#3b82f6;box-shadow:inset 0 0 0 1px #3b82f638}.msg-intent-label--request{color:#1d4ed8;background:#3b82f62e}.chat-bubble--intent-suggestion{background:color-mix(in srgb, #f59e0b 14%, var(--surface));border-left-color:#f59e0b;box-shadow:inset 0 0 0 1px #f59e0b3d}.msg-intent-label--suggestion{color:#b45309;background:#f59e0b33}.chat-bubble--intent-announcement{background:color-mix(in srgb, #dc2626 14%, var(--surface));border-left-color:#dc2626;box-shadow:inset 0 0 0 1px #dc262647}.msg-intent-label--announcement{color:#991b1b;background:#dc26262e}:root[data-theme=dark] .chat-bubble--intent-problem{background:color-mix(in srgb, #ef4444 18%, var(--surface))}:root[data-theme=dark] .msg-intent-label--problem{color:#fca5a5}:root[data-theme=dark] .chat-bubble--intent-request{background:color-mix(in srgb, #3b82f6 18%, var(--surface))}:root[data-theme=dark] .msg-intent-label--request{color:#93c5fd}:root[data-theme=dark] .chat-bubble--intent-suggestion{background:color-mix(in srgb, #f59e0b 18%, var(--surface))}:root[data-theme=dark] .msg-intent-label--suggestion{color:#fcd34d}:root[data-theme=dark] .chat-bubble--intent-announcement{background:color-mix(in srgb, #ef4444 20%, var(--surface))}:root[data-theme=dark] 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var(--surface));color:var(--text);border-color:#0000 #0000 #0000 #f59e0b;box-shadow:inset 0 0 0 1px #f59e0b42}.chat-message.from-me .chat-bubble.chat-bubble--intent-announcement,.chat-message--mine .chat-bubble.chat-bubble--intent-announcement{background:color-mix(in srgb, #dc2626 16%, var(--surface));color:var(--text);border-color:#0000 #0000 #0000 #dc2626;box-shadow:inset 0 0 0 1px #dc26264d}:root[data-theme=dark] .chat-message.from-me .chat-bubble.chat-bubble--intent-problem,:root[data-theme=dark] .chat-message--mine .chat-bubble.chat-bubble--intent-problem{background:color-mix(in srgb, #ef4444 20%, var(--surface));color:var(--text)}:root[data-theme=dark] .chat-message.from-me .chat-bubble.chat-bubble--intent-request,:root[data-theme=dark] .chat-message--mine .chat-bubble.chat-bubble--intent-request{background:color-mix(in srgb, #3b82f6 22%, var(--surface));color:var(--text)}:root[data-theme=dark] .chat-message.from-me 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solid color-mix(in srgb, #a855f7 20%, var(--border));border-radius:12px;padding:12px}.return-detail-admin-note{margin-bottom:12px}.return-detail-admin-note .return-detail-label{margin-bottom:6px;display:block}.return-detail-admin-items{flex-direction:column;gap:10px;display:flex}.return-detail-admin-item{background:var(--surface);border:1px solid color-mix(in srgb, #a855f7 24%, var(--border));border-radius:10px;padding:10px 12px}.return-detail-admin-item strong{color:var(--text);margin-bottom:4px;font-size:13px;display:block}.return-detail-section--instruction{background:color-mix(in srgb, var(--primary) 10%, var(--surface-tint));border-radius:12px;padding:12px}.return-detail-row{border-bottom:1px solid var(--border-soft);justify-content:space-between;gap:16px;padding:7px 0;display:flex}.return-detail-row:last-child{border-bottom:none}.return-detail-label{color:var(--text-muted);font-size:12px;font-weight:600}.return-detail-value{color:var(--text);text-align:right;font-size:13px;font-weight:600}.return-detail-text,.return-detail-preview{color:var(--text);margin:0;font-size:13px;line-height:1.55}.return-detail-preview{color:var(--text-muted);margin-bottom:10px}.return-detail-items{flex-direction:column;gap:10px;display:flex}.return-detail-item{border:1px solid var(--border-soft);background:var(--surface-tint);border-radius:12px;padding:12px}.return-detail-item-top{align-items:center;gap:12px;margin-bottom:8px;display:flex}.return-detail-item-top h4{margin:0 0 4px;font-size:14px;font-weight:700}.return-detail-item-top p{color:var(--text-muted);margin:0;font-size:12px}.return-detail-item-image-btn{cursor:pointer;background:0 0;border:none;border-radius:10px;flex-shrink:0;width:52px;height:52px;padding:0;transition:opacity .15s}.return-detail-item-image-btn:hover,.return-detail-item-image-btn:active{opacity:.85}.return-detail-item-image{object-fit:cover;background:var(--surface-tint);border-radius:10px;flex-shrink:0;width:52px;height:52px}.return-detail-item-image--empty{color:var(--text-muted);justify-content:center;align-items:center;font-weight:700;display:flex}.return-detail-item-description{color:var(--text-muted);margin:8px 0 0;font-size:12px;font-style:italic}.return-detail-state{text-align:center;color:var(--text-muted);padding:24px 0;font-size:14px}.return-detail-error{color:#b91c1c;text-align:center;background:#fef2f2;border-radius:12px;padding:16px}.return-detail-error button{color:#b91c1c;cursor:pointer;background:#fff;border:1px solid #fecaca;border-radius:8px;margin-top:10px;padding:8px 12px}@media (max-width:900px){.push-permission-banner{left:16px;right:16px;bottom:calc(72px + env(safe-area-inset-bottom));width:auto}body.chat-room-open .push-permission-banner{bottom:calc(16px + env(safe-area-inset-bottom))}html.viewport-locked,html.viewport-locked body{overscroll-behavior:none;overflow:hidden}html.viewport-locked body{min-height:0}.app-shell{height:var(--app-height,100dvh);flex-direction:column;min-height:0}.sidebar--desktop{display:none}.mobile-tab-bar{z-index:40;background:var(--sidebar-bg);padding:6px 8px calc(6px + env(safe-area-inset-bottom));border-top:1px solid #ffffff14;flex-shrink:0;order:2;display:flex;box-shadow:0 -8px 24px #0a10042e}.mobile-tab-item{color:#a3b592;background:0 0;border:none;border-radius:10px;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:3px;min-height:52px;padding:4px 2px;font-size:11px;font-weight:600;display:flex;position:relative}.mobile-tab-item.active{color:#fff;background:color-mix(in srgb, var(--context-accent,var(--primary)) 30%, transparent)}.mobile-tab-icon{width:19px;height:19px;line-height:1;display:inline-flex}.mobile-tab-icon svg{width:100%;height:100%}.mobile-tab-label{text-align:center;line-height:1.1}.mobile-tab-dot{border:1.5px solid var(--sidebar-bg);background:#ef4444;border-radius:50%;width:8px;height:8px;position:absolute;top:6px;right:calc(50% - 18px)}.app-main{flex:1;order:1;min-height:0;padding-bottom:0}body.chat-room-open .mobile-tab-bar,body.keyboard-open .mobile-tab-bar{display:none}body.keyboard-open .chat-input-bar,body.keyboard-open .chat-join-bar,body.keyboard-open .locked-input-bar{padding-bottom:10px}body.keyboard-open .chat-scroll-controls{bottom:76px}body.keyboard-open .chat-window[data-banner-open=true] .chat-scroll-controls{bottom:128px}body.keyboard-open .push-permission-banner{display:none}.panel-layout{height:100%;position:relative}.channel-list{border-right:none;width:100%;max-width:none;height:100%}.panel-layout--detail .channel-list,.panel-layout:not(.panel-layout--detail) .chat-window{display:none}.panel-layout--detail .chat-window.chat-window--fullscreen{width:100%;height:var(--app-height,100dvh);z-index:120;position:fixed;inset:0}.panel-layout--detail .chat-window{z-index:5;background:var(--bg);width:100%;height:100%;display:flex;position:absolute;inset:0}.mobile-list-header{border-bottom:1px solid var(--border-soft);background:color-mix(in srgb, var(--context-accent,var(--primary)) 10%, var(--surface));align-items:center;gap:10px;padding:14px 16px 10px;display:flex}.mobile-list-context-pill{border-radius:var(--radius-pill);letter-spacing:.04em;text-transform:uppercase;vertical-align:middle;color:var(--context-accent,var(--primary));background:color-mix(in srgb, var(--context-accent,var(--primary)) 16%, transparent);border:1px solid color-mix(in srgb, var(--context-accent,var(--primary)) 28%, transparent);align-items:center;margin-right:6px;padding:2px 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4px);left:0}.mobile-user-dropdown-item{width:100%;color:var(--text);text-align:left;cursor:pointer;background:0 0;border:none;border-radius:8px;align-items:center;gap:8px;padding:9px 10px;font-size:12.5px;font-weight:600;display:flex}.mobile-user-dropdown-item svg{flex-shrink:0;width:15px;height:15px}.mobile-user-dropdown-item:hover{background:var(--surface-tint)}.mobile-logout-btn{border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--surface-tint);color:var(--text-muted);flex-shrink:0;padding:7px 10px;font-size:11px;font-weight:600}.mobile-theme-btn{border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--surface-tint);width:32px;height:32px;color:var(--text-muted);flex-shrink:0;justify-content:center;align-items:center;padding:0;display:inline-flex}.mobile-theme-btn svg{width:17px;height:17px}.mobile-theme-btn:active{background:var(--border-soft);color:var(--text)}.channel-list-search,.ticket-item-main{padding:12px 14px}.ticket-item-name{font-size:13px;line-height:1.35}.ticket-item-actions{display:none}.ticket-item-bottom{flex-wrap:wrap;gap:6px}.chat-back-btn{border:1px solid var(--border);background:var(--surface-tint);width:36px;height:36px;color:var(--text);border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;padding:0;font-size:18px;line-height:1;display:inline-flex}.chat-header-main{align-items:flex-start;gap:10px;display:flex}.chat-header{max-height:none;padding:10px 14px 8px}.chat-header-title{text-overflow:ellipsis;white-space:nowrap;font-size:14px;line-height:1.35;overflow:hidden}.chat-header-subtitle{font-size:11px}.ticket-detail-header{flex-flow:wrap;align-items:center;gap:8px}.chat-header-main{flex:100%;min-width:0}.ticket-detail-actions{flex:100%;justify-content:flex-end;gap:6px;width:auto;max-width:none}.ticket-detail-actions .badge{flex-shrink:0}.ticket-detail-actions button:not(.chat-header-menu-btn){flex:0 auto;min-width:0;padding:6px 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.pending-attachments{padding-inline:16px}}@media (max-width:420px){.chat-input-bar>button:not(.attachment-btn):not(.message-type-btn){padding-inline:12px}}.toast-container{--toast-bg-color:var(--surface);--toast-text-color:var(--text);--toast-close-color:var(--text-muted);--toast-success-color:var(--primary);--toast-box-shadow:var(--shadow-soft);--toast-border-radius:var(--radius-sm);--toast-container-min-width:320px;font-family:inherit}.toast-container .toast-nextjs{border:1px solid var(--border);max-width:min(380px,100vw - 24px);font-size:13.5px;line-height:1.45}.toast-container .toast-nextjs .message .text{text-align:left;overflow-wrap:anywhere;font-weight:500}.toast-nextjs--with-action .toast-content{align-items:flex-start}.toast-nextjs--with-action .check{margin-top:2px}.toast-nextjs--with-action .message{flex-direction:column;align-items:flex-start;gap:2px;margin-right:26px;display:flex}.toast-nextjs--with-action .message 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transparent)}:root[data-theme=dark] .toast-container{--toast-bg-color:var(--surface-tint);--toast-close-color:var(--text-muted);--toast-box-shadow:var(--shadow-soft)}@media (max-width:900px){body .toast-container[class*=\-]{--toast-container-min-width:0;top:calc(10px + env(safe-area-inset-top));align-items:center;width:calc(100% - 24px);max-width:420px;bottom:auto;left:50%;right:auto;transform:translate(-50%)}.toast-container .toast-nextjs{width:100%;max-width:none}}.chat-messages-loader{min-height:160px;color:var(--text-muted);flex-direction:column;flex:1;justify-content:center;align-items:center;gap:12px;padding:32px 16px;font-size:13.5px;display:flex}.chat-messages-loader-ring{border:3px solid var(--border-soft);border-top-color:var(--primary);border-right-color:var(--primary);border-radius:50%;width:26px;height:26px;animation:.8s linear infinite auth-spinner-spin}.list-load-more{text-align:center;color:var(--text-muted);padding:12px 10px;font-size:12.5px}.list-load-more-btn{border:1px dashed var(--border-soft);border-radius:var(--radius-sm);width:100%;color:var(--text-muted);cursor:pointer;transition:var(--transition);background:0 0;margin:4px 0 8px;padding:10px 12px;font-size:12.5px;display:block}.list-load-more-btn:hover{color:var(--text);border-color:var(--primary);background:color-mix(in srgb, var(--primary) 6%, transparent)}.feature-tour-backdrop{z-index:1250;pointer-events:none;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.feature-tour-card{background:var(--surface);width:min(420px,100%);max-height:min(92vh,720px);box-shadow:var(--shadow-modal);pointer-events:auto;z-index:1;border:1px solid color-mix(in srgb, var(--border) 80%, transparent);border-radius:18px;padding:18px 18px 16px;animation:.28s cubic-bezier(.16,.84,.44,1) modal-card-in;position:relative;overflow:auto}.feature-tour-close{width:32px;height:32px;color:var(--text-muted);cursor:pointer;z-index:2;background:0 0;border:none;border-radius:10px;font-size:22px;line-height:1;position:absolute;top:10px;right:12px}.feature-tour-close:hover{background:color-mix(in srgb, var(--text) 8%, transparent);color:var(--text)}.feature-tour-stage{min-height:220px;margin:4px 8px 14px;padding-bottom:8px;animation:.32s feature-tour-stage-in}@keyframes feature-tour-stage-in{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.feature-tour-demo{flex-direction:column;gap:12px;display:flex}.feature-tour-chip-row{flex-wrap:wrap;justify-content:center;gap:6px;display:flex}.feature-tour-chip{color:var(--primary);background:color-mix(in srgb, var(--primary) 14%, transparent);border:1px solid color-mix(in srgb, var(--primary) 28%, transparent);border-radius:999px;padding:4px 10px;font-size:11.5px;font-weight:650}.feature-tour-mock-thread{background:linear-gradient(160deg, color-mix(in srgb, var(--primary) 7%, var(--bg)) 0%, var(--bg) 55%);border:1px solid var(--border);border-radius:14px;flex-direction:column;gap:12px;padding:14px;display:flex}.feature-tour-mock-thread--tight{padding:10px 12px}.feature-tour-mock-msg{flex-direction:column;gap:6px;max-width:92%;display:flex;position:relative}.feature-tour-mock-msg--them{align-self:flex-start}.feature-tour-mock-msg--me{align-self:flex-end;align-items:flex-end}.feature-tour-mock-body{flex-direction:column;gap:6px;max-width:100%;display:flex;position:relative}.feature-tour-mock-row{align-items:center;gap:8px;max-width:100%;display:flex}.feature-tour-mock-bubble{background:var(--surface);border:1px solid var(--border);color:var(--text);box-shadow:0 4px 12px color-mix(in srgb, var(--text) 5%, transparent);border-radius:14px 14px 14px 4px;flex:0 auto;width:fit-content;max-width:min(100%,220px);padding:9px 12px;font-size:13px;line-height:1.4}.feature-tour-mock-bubble--me{background:color-mix(in srgb, var(--primary) 16%, var(--surface));border-color:color-mix(in srgb, var(--primary) 28%, var(--border));border-radius:14px 14px 4px}.feature-tour-mock-quote{border-left:3px solid var(--primary);background:color-mix(in srgb, var(--text) 5%, var(--surface));width:100%;color:var(--text-muted);border-radius:10px;flex-direction:column;gap:2px;padding:7px 10px;font-size:11.5px;display:flex}.feature-tour-mock-quote-author{color:var(--primary);font-size:11px;font-weight:700}.feature-tour-mock-actions{z-index:3;flex-shrink:0;align-items:center;gap:4px;display:flex;position:relative}.feature-tour-mock-btn{color:#fffffff2;background:#00000038;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:26px;height:26px;display:inline-flex;position:relative}:root[data-theme=light] .feature-tour-mock-btn{color:#28321ed9;background:#0000001f}.feature-tour-callout{outline:2px solid color-mix(in srgb, var(--primary) 70%, white);box-shadow:0 0 0 4px color-mix(in srgb, var(--primary) 22%, transparent), 0 8px 18px color-mix(in srgb, var(--primary) 25%, transparent);color:#fff;background:color-mix(in srgb, var(--primary) 78%, #111);animation:1.6s ease-in-out infinite feature-tour-pulse}:root[data-theme=light] .feature-tour-callout{color:#fff}.feature-tour-callout-tip{white-space:nowrap;background:var(--primary);color:#fff;letter-spacing:.01em;box-shadow:0 6px 14px color-mix(in srgb, var(--primary) 35%, transparent);z-index:4;border-radius:999px;padding:3px 8px;font-size:10px;font-weight:700;position:absolute;top:-28px;left:50%;transform:translate(-50%)}.feature-tour-callout-tip:after{content:"";background:var(--primary);width:8px;height:8px;position:absolute;bottom:-4px;left:50%;transform:translate(-50%)rotate(45deg)}@keyframes feature-tour-pulse{0%,to{transform:scale(1)}50%{transform:scale(1.06)}}.feature-tour-mock-menu{background:var(--surface);border:1px solid var(--border);min-width:110px;box-shadow:0 10px 24px color-mix(in srgb, var(--text) 12%, transparent);z-index:4;border-radius:10px;padding:4px;position:absolute;top:calc(100% + 6px);left:0}.feature-tour-mock-menu-item{color:var(--text-muted);border-radius:7px;padding:7px 10px;font-size:12px;font-weight:600;display:block}.feature-tour-callout-target{color:var(--text);background:color-mix(in srgb, var(--primary) 14%, transparent)}.feature-tour-mock-reactions{gap:6px;display:flex}.feature-tour-reaction-pill{background:var(--surface);border:1px solid var(--border);border-radius:999px;padding:3px 8px;font-size:12px}.feature-tour-reaction-pill--mine{border-color:color-mix(in srgb, var(--primary) 45%, var(--border));background:color-mix(in srgb, var(--primary) 12%, var(--surface))}.feature-tour-emoji-strip{background:var(--surface);border:1px solid var(--border);box-shadow:0 10px 22px color-mix(in srgb, var(--text) 10%, transparent);z-index:4;border-radius:12px;gap:4px;width:fit-content;padding:6px 8px;display:flex;position:absolute;top:calc(100% + 6px);left:0}.feature-tour-emoji{border-radius:8px;justify-content:center;align-items:center;width:28px;height:28px;font-size:15px;display:inline-flex}.feature-tour-emoji--active{background:color-mix(in srgb, var(--primary) 16%, transparent);outline:1px solid color-mix(in srgb, var(--primary) 40%, transparent)}.feature-tour-mock-compose{background:var(--bg);border:1px solid var(--border);border-radius:14px;padding:12px;position:relative}.feature-tour-format-menu,.feature-tour-mention-menu{background:var(--surface);border:1px solid var(--border);box-shadow:0 8px 20px color-mix(in srgb, var(--text) 8%, transparent);border-radius:12px;margin-bottom:10px;padding:4px}.feature-tour-format-row,.feature-tour-mention-row{color:var(--text);border-radius:8px;align-items:center;gap:8px;padding:8px 10px;font-size:12.5px;display:flex}.feature-tour-format-cmd{min-width:28px;color:var(--primary);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-weight:700}.feature-tour-format-label{color:var(--text-muted);flex:1}.feature-tour-format-sample{color:var(--text);font-weight:700}.feature-tour-format-sample--bold{font-weight:800}.feature-tour-format-sample--italic{font-style:italic;font-weight:500}.feature-tour-format-sample--red{color:#d64545;font-weight:800}.feature-tour-compose-input{background:var(--surface);border:1px solid var(--border);min-height:40px;color:var(--text);border-radius:12px;align-items:center;gap:2px;padding:10px 12px;font-size:13px;display:flex}.feature-tour-compose-slash{color:var(--primary);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-weight:700}.feature-tour-compose-caret{background:var(--primary);border-radius:1px;width:1.5px;height:15px;animation:1s step-end infinite feature-tour-caret}@keyframes feature-tour-caret{0%,49%{opacity:1}50%,to{opacity:0}}.feature-tour-mention-avatar{color:#fff;background:#65ab03;border-radius:50%;justify-content:center;align-items:center;width:22px;height:22px;font-size:11px;font-weight:700;display:inline-flex}.feature-tour-mention-token{color:var(--primary);font-weight:700}.feature-tour-mention-highlight{color:color-mix(in srgb, var(--primary) 85%, #1a5fb4);background:color-mix(in srgb, var(--primary) 16%, transparent);border-radius:4px;padding:0 3px;font-weight:700}.feature-tour-private-panel{background:var(--bg);border:1px solid var(--border);border-radius:14px;padding:12px}.feature-tour-private-toggle{background:color-mix(in srgb, var(--primary) 12%, var(--surface));border:1px solid color-mix(in srgb, var(--primary) 32%, var(--border));border-radius:12px;align-items:center;gap:10px;padding:12px;display:flex;position:relative}.feature-tour-private-lock{background:color-mix(in srgb, var(--primary) 18%, transparent);width:32px;height:32px;color:var(--primary);border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.feature-tour-private-text{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.feature-tour-private-title{color:var(--text);font-size:13px;font-weight:700}.feature-tour-private-hint{color:var(--text-muted);font-size:11.5px;line-height:1.35}.feature-tour-private-switch{background:var(--primary);border-radius:999px;flex-shrink:0;justify-content:flex-end;align-items:center;width:40px;height:24px;padding:3px;display:flex}.feature-tour-private-switch-knob{background:#fff;border-radius:50%;width:18px;height:18px;box-shadow:0 2px 6px #0003}.feature-tour-callout-tip--inline{top:-12px;left:auto;right:8px;transform:none}.feature-tour-private-list{background:var(--bg);border:1px solid var(--border);border-radius:14px;flex-direction:column;gap:6px;margin-top:12px;padding:8px;display:flex}.feature-tour-private-list-item{background:var(--surface);border:1px solid var(--border);border-radius:10px;justify-content:space-between;align-items:center;gap:10px;padding:10px 12px;display:flex}.feature-tour-private-list-item--muted{opacity:.72}.feature-tour-private-list-name{color:var(--text);align-items:center;gap:6px;font-size:12.5px;font-weight:650;display:inline-flex}.feature-tour-private-badge{color:var(--primary);display:inline-flex}.feature-tour-private-list-meta{color:var(--text-muted);flex-shrink:0;font-size:11px}.feature-tour-intent-row{flex-wrap:wrap;justify-content:center;gap:6px;margin-bottom:4px;display:flex}.feature-tour-intent-picker{background:var(--bg);border:1px solid var(--border);border-radius:14px;flex-direction:column;gap:10px;padding:12px;display:flex}.feature-tour-intent-menu{background:var(--surface);border:1px solid var(--border);box-shadow:0 8px 20px color-mix(in srgb, var(--text) 8%, transparent);border-radius:12px;padding:6px}.feature-tour-intent-menu-title{color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;padding:4px 8px 8px;font-size:11px;font-weight:700}.feature-tour-intent-menu-item{color:var(--text);border-radius:10px;align-items:center;gap:10px;padding:8px 10px;font-size:13px;display:flex}.feature-tour-intent-menu-item span:last-child{flex-direction:column;gap:1px;min-width:0;display:flex}.feature-tour-intent-menu-item strong{font-size:13px;font-weight:700}.feature-tour-intent-menu-item small{color:var(--text-muted);font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11px}.feature-tour-intent-menu-item--problem strong{color:#ef4444}.feature-tour-intent-menu-item--request strong{color:#3b82f6}.feature-tour-intent-menu-item--suggestion strong{color:#f59e0b}.feature-tour-intent-menu-item--announcement strong{color:#dc2626}.feature-tour-intent-bar{background:var(--surface);border:1px solid var(--border);border-radius:12px;align-items:center;gap:6px;padding:6px;display:flex}.feature-tour-intent-bar-btn{background:color-mix(in srgb, var(--primary) 16%, transparent);width:34px;height:34px;color:var(--primary);border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex;position:relative}.feature-tour-intent-bar-btn--muted{background:color-mix(in srgb, var(--text) 8%, transparent);color:var(--text-muted)}.feature-tour-intent-bar-field{background:var(--bg);border:1px solid var(--border);min-width:0;color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;border-radius:10px;flex:1;align-items:center;gap:2px;padding:8px 10px;font-size:12.5px;display:flex;overflow:hidden}.feature-tour-intent-chip{border:1px solid #0000;border-radius:999px;padding:5px 10px;font-size:11.5px;font-weight:700}.feature-tour-intent-chip--problem{color:#b91c1c;background:#ef444429;border-color:#ef444447}.feature-tour-intent-chip--request{color:#1d4ed8;background:#3b82f629;border-color:#3b82f647}.feature-tour-intent-chip--suggestion{color:#b45309;background:#f59e0b2e;border-color:#f59e0b4d}.feature-tour-intent-chip--announcement{color:#991b1b;background:#dc262629;border-color:#dc262647}.feature-tour-mock-bubble--intent-suggestion{background:color-mix(in srgb, #f59e0b 14%, var(--surface));border-left:3px solid #f59e0b;flex-direction:column;align-items:flex-start;gap:5px;display:flex}.feature-tour-intent-label{color:#b45309;background:#f59e0b33;border-radius:999px;padding:2px 7px;font-size:10px;font-weight:750}.feature-tour-avatar-row{justify-content:center;gap:12px;margin-bottom:4px;display:flex}.feature-tour-avatar-card{background:var(--bg);border:1px solid var(--border);border-radius:14px;flex-direction:column;align-items:center;gap:8px;min-width:110px;padding:12px 14px;display:flex}.feature-tour-avatar-circle{color:#fff;width:48px;height:48px;box-shadow:0 4px 12px color-mix(in srgb, var(--text) 12%, transparent);background:#65ab03;border-radius:50%;justify-content:center;align-items:center;font-size:15px;font-weight:750;display:inline-flex}.feature-tour-avatar-circle--room{background:#0f766e}.feature-tour-avatar-circle--sm{flex-shrink:0;width:28px;height:28px;font-size:10px}.feature-tour-avatar-circle--profile,.feature-tour-avatar-circle--photo{background:#94a3b8;padding:0;overflow:hidden}.feature-tour-avatar-circle--profile svg,.feature-tour-avatar-circle--photo svg{width:100%;height:100%;display:block}.feature-tour-avatar-caption{color:var(--text-muted);font-size:11.5px;font-weight:650}.feature-tour-mock-msg--with-avatar{flex-direction:row;align-items:flex-end;gap:8px}.feature-tour-copy{padding:0 4px 4px}.feature-tour-title{color:var(--text);letter-spacing:-.01em;margin:0 0 6px;font-size:17px;font-weight:750}.feature-tour-body{color:var(--text-muted);margin:0;font-size:13.5px;line-height:1.5}.feature-tour-dots{justify-content:center;gap:7px;margin:16px 0 14px;display:flex}.feature-tour-dot{background:color-mix(in srgb, var(--text) 18%, transparent);cursor:pointer;border:none;border-radius:999px;width:8px;height:8px;padding:0;transition:width .2s,background .2s}.feature-tour-dot.active{background:var(--primary);width:22px}.feature-tour-actions{gap:8px;display:flex}.feature-tour-btn{border:1px solid var(--border);cursor:pointer;border-radius:11px;flex:1;min-height:40px;font-size:13.5px;font-weight:650}.feature-tour-btn--ghost{color:var(--text-muted);background:0 0}.feature-tour-btn--ghost:hover{background:color-mix(in srgb, var(--text) 6%, transparent);color:var(--text)}.feature-tour-btn--primary{background:var(--primary);color:#fff;border-color:#0000}.feature-tour-btn--primary:hover{filter:brightness(1.05)}@media (max-width:420px){.feature-tour-card{padding:16px 14px 14px}.feature-tour-stage{min-height:190px;margin:2px 2px 12px}}